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Return Policy

Return Policy

AEGEAN SALON DÉCOR RESERVES THE RIGHT TO CANCEL AND/OR ADJUST ANY ORDERS PLACED DUE TO INCORRECT STOCK, PRICING AND/OR INCORRECT SHIPPING PRICE.

Did you receive equipment that wasn’t what you expected? Don’t worry, we want you to be completely happy with your new furniture and equipment Therefore, our goal is to make returns as easy and straightforward as possible.

If, when your purchase arrives you are not completely satisfied, let us know as soon as you can and one of our team members will be happy to walk you through our return process. Call us at 770-559-5390 or email us at customerservice@aegeansalondecor.com any time for help.

In the meantime, here’s how our return process works:

7-Day Easy Returns

Just let us know you want to return something within 7 days of receipt and we’ll provide you with a return authorization number. We will accept merchandise for return and/or exchanges only within 7 days of receipt. The merchandise must be in original condition along with original materials, accessories, and packaging. Additional fees may apply if shipments are returned damaged or without original packaging.   Shipping charges are non-refundable. Customer is responsible for shipping charges incurred for any returns and/or exchanges. Any returns/exchanges without prior authorization will not be accepted. All returns/exchanges may be subject to inspection before approval. You send the product back to us and we refund you the price of the original product less a 20% processing fee when we receive the item back at our warehouse. Please note, due to their unique nature, all non-stock and custom items are ineligible for return.

Refund Requirements

  • Original packaging, materials and accessories are required.
  • The product has to be in new and unused condition.
  • You need to return the products to us within 7 days of delivery.

 Cancellations

Any cancellation of orders must be made prior to 1:00pm EST of the next business day or before the order has shipped out. Cancellations of any orders will not be accepted through voice mail message. NO returns, exchanges, or cancellations on customized and/or special orders. Changes may be permitted on customized and/or special orders if request is made prior to start of production.

Equipment returned used or damaged

If the returned product is not in its new and unused condition, then we may be unable to issue a refund. So, be sure to repackage your return well and always make note of your tracking number before shipping.

Product Exchanges

We offer exchanges on unused items within the same 7-day timeframe. Just give us a call and we’ll be happy to work out an exchange for you.

Items that are non-returnable

Due to their unique complex nature, we are also unable to accept returns on any non-stock items. Due to federal and local health code and safety regulations, we are also unable to accept returns on parts, skincare supplies, hair supplies, single use items, capes, and any wearable salon items. Please check each item's item description to ensure if the item is returnable or not.

Shipping Address for Returns:

Aegean Salon Décor: Returns Department
450 Satellite Blvd.
STE B
Suwanee, GA 30024

 

NOTE: If you received an item that was damaged in shipping, please contact our Customer Care Service Support Team at 770-559-5390 within 48 hours of receipt. We’ll make sure to replace the damaged item at no cost to you.

Please allow 5–10 business days for processing of your refund. Our returns department will need to inspect and examine the product and its components before the refund can be initiated.