Shipping and Delivery
After confirmation of the Sales Order and clearance of payment, please allow 2 - 7 business days for fulfillment processing. Shipping charges are usually estimated; actual shipping charges will be applied to the Sales Order accordingly. Small package orders will be ship via Ground Service. Small package is defined when its length plus girth [(2 x width) + (2 x height)] combined is below 130 inches (330cm). Large package orders will be ship Less Than Truckload (LTL) via Freight Carrier. Expedited services and accessorial services, such as Lift Gate and Inside Delivery will be additional. Large package is defined when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches (330cm).
When you receive your shipment, please verify the number of cartons, packages and pallets before you sign the Delivery Receipt. Any damages to cartons, packages or missing items must be noted on the delivery receipt. By signing the Delivery Receipt, recipient accepts full responsibility of all shipment.
If there is no visible or obvious sign of carton damage, but the recipient parts & accessories discovers broken items after opening, Distributor needs to contact and report to Aegean Salon Decor within 7 business days or otherwise any possible freight claims will be denied. If damaged items are received, please keep the shipping cartons and materials until the problem is resolved or the claim has been acknowledged and settled by the shipper or Aegean Salon Decor. If products are delivered to customer and the shipment is refused and delivered back to Aegean Salon Decor, then the customer will be subject to a 25% restocking fee plus all applicable freight charges. Customers are responsible for inspecting each and every carton, package and pallets before they accept shipments.
General Shipping Information
Standard shipping is via freight. All freight is delivered curbside, signature required. Customer should call the shipping company to set up a delivery time, if needed. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 2-7 business days from the time of order. Standard delivery is not available to Alaska or Hawaii, however we may be able to expedite shipments upon request. If you have any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture or product operation, please call 678-765-7570 and speak with one of our Sales Reps.
Standard Ground Delivery
For small, lightweight items, we’ll use standard ground delivery. UPS is our preferred partner for these shipments. Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours.
If you will not be present for a UPS shipment but want to ensure safe receipt, you can arrange for them to hold your shipment for pickup. Just let us know prior to shipment. Otherwise, you can track the status of your shipment at UPS.com. Please see below for transit timeframe map.
If your shipment is too large or too fragile to ship with UPS, we’ll need to use freight/LTL delivery. Freight shipments use larger boxes secured to wooden pallets. Unless you’ve dealt with large shipments like these before, you may not have heard of the shipping companies that perform freight shipments. However, you can be sure the freight shippers we partner with are just as committed to your complete satisfaction as we are.
When your order is shipped from our warehouse, a representative from our shipping team will reach out to you directly to communicate your shipment tracking information. At that point, it is extremely important for you to proactively reach out directly to the freight company to schedule the best day and time for your shipment to be delivered.
Standard Curbside Freight Delivery Service
Our standard freight delivery will be curbside to your commercial address to save you as much as possible on shipping and handling fees. This means your order will be unloaded at the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. If necessary, please be sure to have help ready to transport the equipment into the building. A signature will be required upon receipt.
Due to a number of factors, including road weight limits, local regulations and commercial truck restrictions, freight delivery to residential areas is more expensive. We recommend delivery to commercially zoned addresses whenever possible to save money. Please note that delivery inside your business is not included, so arrange any help you may need to move the equipment inside and unpack ahead of time. This method will definitely save you money.
Inside Freight Delivery Service
If you don’t want to be bothered moving around heavy freight deliveries, delivery inside your home or business can be an option at an additional cost, for certain delivery areas. Reach out to your Aegean Salon Decor representative for more information on this delivery option.
What Do I Do When My Freight Delivery Arrives?
Below is a general outline of what to expect when your freight delivery arrives. If you have any more questions, feel free to call us any time at 678-765-7570 or email us at firstname.lastname@example.org
*** Inspect order for damage. As soon as your shipment arrives, inspect it in its entirety for signs of damage. Do this before signing any delivery receipt. Take note of dings, dents, punctures or signs of tampering. Only accept the package and sign after you have carefully inspected its arrival condition.
*** Report damages. If you do find notable signs of damage, please sign the delivery receipt as “Received Damaged”. If you do find damage, please give our shipping department a call immediately at 678-765-7570 before taking any action. Take photos of the damage and make sure to note any viable damage on the delivery receipt. Be sure to contact us within 48 hours of receiving the shipment to notify of any other damage unnoticed at the time of delivery. If we are not notified within the 48hr window, we are unable to guarantee a resolution for any damaged items.
*** Compare delivery receipts. Compare the number of boxes in your delivery with the amount of boxes on your delivery receipt. The number of boxes should always match the delivery receipt. If there is a discrepancy, please make sure to notate on the delivery paperwork.
*** Sign and approve. Once you are completely satisfied that your delivery is correct and in perfect condition, sign the receipt of delivery. Once again, if part of your order is incorrect or damaged, contact our customer service or shipping team immediately upon delivery.
*** Open package and check contents. If your delivery packaging appeared to be in good order and you signed the delivery receipt, open the packaging and inspect its content. Contact us within 48 hours with any issues. Keep all packaging materials for the first 30 days or until you are 100% sure that you are satisfied with everything in your order.
Rush or expedited shipping options are available for FedEx shipments. To get a quote for your shipment, give us a call at 866-336-6368.
How Can I Track My Order?
We have three options for you.
*** You can track your order at AegeanSalonDecor.com at any time by logging on to your account.
*** You can give us a call at 678-765-7570 any time during business hours.
*** You can email our customer service team at email@example.com.
What If My Order Arrives Damaged?
We do everything we can to ensure that your order arrives in perfect condition, but accidents can happen along the way. If you find any damage on any of your products, don’t worry we are here to help. Here’s all you need to do:
*** If you find damage to the box or product at the time of delivery, open the package while the driver is still there and check it thoroughly for damage. Don’t worry about the driver; it’s your right to inspect your shipment.
*** Take photos of the damaged areas.
*** Make a note on the delivery ticket and contact us right away at 678-765-7570.
*** Send the photos you took of the damage to our customer service team at firstname.lastname@example.org.
*** Keep the packaging and all packing materials no matter what condition they’re in.
We’ll work with you no matter how long it takes to determine how best to resolve your situation.
No C.O.D. Shipping
We do not ship Credit On Delivery. All purchases must be paid for 100% prior to shipping.